30 Days Free Returns

We want your Mizuno order to work for you. If an eligible item is not right for you, you may request a return within 30 days of delivery.

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, items must meet the condition requirements below. Mizuno reserves the right to review returned items before approving a refund.

• Return requests must be made within 30 days of delivery.
• Items should be unused, unworn, unwashed, and in original condition.
• Items should include original packaging, tags, accessories, and any included product materials when applicable.
• Items must be returned according to the return instructions provided by customer service.
• Returns sent without prior customer service approval may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, depending on their condition or the nature of the item.

• Items that are used, worn, washed, altered, damaged, or missing original packaging may not be accepted.
• Items returned with missing parts, tags, accessories, or product materials may not qualify for a full refund.
• Items not purchased from Mizuno may not be eligible for return through our store.
• Gift cards, if offered, are not returnable.
• Final sale items are not eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

How to Start a Return

To begin a return, contact our customer service team at [email protected]. Please do not send your item back until you receive return instructions and return details from our team.

Please include the following information in your return request:

• Your full name and the email address used at checkout
• Your order number
• The item you would like to return
• The reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

Return Shipping Cost

Mizuno offers 30 Days Free Returns for eligible returns. Return shipping instructions will be provided after your return request is reviewed by customer service.

Returns must be sent using the instructions provided by our customer service team. Please do not send returns to any address found online or on a package label unless our team confirms it as part of your return instructions.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Depending on your payment provider, additional time may be needed before the refund appears on your account.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.

Exchange availability may depend on product availability and item eligibility. Our team will provide the correct return or exchange instructions after reviewing your request.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the item and packaging. This helps us review the issue and provide the next steps.

Final Sale Items

Items marked as final sale, if applicable, are not eligible for return or exchange unless they arrive damaged, defective, or incorrect. If you are unsure whether your item is final sale, contact customer service before starting a return.

Contact Information

For all return questions, refund updates, exchange requests, or damaged item support, please contact Mizuno customer service at [email protected].

Please contact us first to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.