Information We Collect

Mizuno may collect personal information that you provide directly, information related to your purchases, and technical information collected when you use our website.

• Contact information, such as your name, email address, billing details, and shipping details.
• Order information, including products purchased, order number, transaction details, and customer service history.
• Account information, if you create or use an account on our website.
• Support information, such as messages, return requests, exchange requests, product questions, and related attachments.
• Device and website usage information, such as browser type, pages viewed, referring pages, general location data, and website interaction data.

How We Use Information

Mizuno uses customer information to operate our store, fulfill orders, provide customer support, improve the website, and communicate with customers.

• To process, confirm, fulfill, and manage orders.
• To provide shipping updates, order updates, return support, exchange support, and product assistance.
• To respond to customer questions and support requests.
• To improve website performance, product presentation, and shopping experience.
• To help detect, prevent, or respond to fraud, unauthorized activity, security issues, or misuse of our website.
• To send marketing emails when you subscribe or otherwise agree to receive them.

Order Processing

When you place an order with Mizuno, we use the information you provide to process your purchase, confirm your order, arrange fulfillment, provide customer service, and handle related return or exchange requests.

We may also use order information to keep internal records, review transaction activity, and respond to questions about your purchase.

Payment Information

Mizuno may offer checkout through PayPal, Stripe, and credit card payment services. Payment information is processed by the applicable payment processor, and Mizuno does not need to store complete payment card details to complete your transaction.

Payment processors may collect and use payment details according to their own privacy and security practices. Please review the relevant payment provider’s privacy information for details about how payment data is handled.

Cookies and Analytics

Mizuno uses cookies and similar technologies to support website functionality, remember certain preferences, understand how customers use the website, and improve the shopping experience.

• Essential cookies may help the website function properly, including cart and checkout features.
• Analytics cookies may help us understand website traffic, page performance, and customer interaction patterns.
• Preference cookies may help remember settings or improve your browsing experience.
• Marketing-related cookies may help measure the performance of marketing communications or advertising efforts.

You may be able to manage cookies through your browser settings. Disabling some cookies may affect how certain website features work.

Email Marketing

If you subscribe to Mizuno email marketing, we may use your email address to send product updates, promotional messages, store announcements, or other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Even if you opt out of marketing emails, Mizuno may still send non-marketing messages related to orders, account activity, customer service, or policy updates.

Service Providers

Mizuno may share limited information with service providers that help us operate our online store and provide customer services. These providers may assist with website hosting, payment processing, order fulfillment, customer support, email communication, analytics, security, or other store operations.

Service providers are expected to use customer information only as needed to provide services to Mizuno or as otherwise permitted by applicable requirements.

Data Security

Mizuno uses reasonable administrative, technical, and organizational measures designed to help protect customer information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive payment details, passwords, or unnecessary personal information by email.

Data Retention

Mizuno retains personal information for as long as reasonably needed to provide services, process orders, maintain business records, resolve disputes, prevent fraud, comply with applicable obligations, and support customer service needs.

Retention periods may vary depending on the type of information, the reason it was collected, and operational or legal requirements.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or withdrawal of certain consent.

To submit a privacy request, contact Mizuno at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

Mizuno does not knowingly collect personal information from children for online purchases or marketing. If you believe a child has provided personal information to us, please contact us so we can review the request.

International Users

If you access Mizuno from outside the country where our website operations or service providers are located, your information may be processed in locations that have different privacy rules than your place of residence.

By using our website or providing information to Mizuno, you understand that information may be handled as described in this Privacy Policy.

Policy Updates

Mizuno may update this Privacy Policy from time to time to reflect changes in our website, store operations, technology, or privacy practices. When updates are made, the “Last updated” date near the top of this page may be revised.

We encourage customers to review this page periodically to stay informed about how Mizuno handles personal information.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, or a privacy request, please contact Mizuno at [email protected].